Refund Policy

1. Overview

This Refund Policy explains how refunds work for paid BayWorks subscriptions. It applies together with our Terms of Service and Privacy Policy.

BayWorks subscriptions are sold and processed by Paddle.com Market Ltd ("Paddle"), which acts as the Merchant of Record for your purchase. Paddle is the seller of record and is responsible for payment processing, invoicing, refunds, and chargebacks. This means your refund is administered by Paddle, following the policy below and Paddle's own terms.

2. Free trial

Every new account includes a 14-day free trial with full features and no credit card required. Because no payment is taken during the trial, there is nothing to refund if you decide not to continue. If you do not subscribe, your account simply ends at the close of the trial.

3. 14-day money-back guarantee

Our money-back guarantee covers the first payment of a new subscription (whether monthly or annual). If you request a refund within 14 days of that charge, we will refund it in full.

After the first 14 days, payments are generally non-refundable, except where required by law or at our discretion. Renewal charges are not covered by the guarantee, because you can cancel at any time to avoid the next charge (see below).

4. How to request a refund

To request a refund within the 14-day window, either:

• email us at support@getbayworks.com with your shop name and the email used at purchase, or
• use the "Manage subscription" / contact link in your Paddle purchase confirmation email, which routes your request to Paddle.

We aim to acknowledge every request within two business days. Once approved, Paddle issues the refund to your original payment method.

5. How refunds are processed

Refunds are issued by Paddle to the original payment method used for the purchase. After a refund is approved, it typically appears on your statement within 5–10 business days, though the exact timing depends on your bank or card issuer. Any applicable sales tax, VAT, or similar transaction taxes collected on the refunded amount are refunded together with it.

We do not charge a refund fee. We cannot refund to a different card, account, or person than the one used for the original purchase.

6. Renewals and cancellations

BayWorks is a subscription that renews automatically until you cancel. You can cancel at any time from your account settings or through the Paddle portal linked in your purchase confirmation email. Cancellation takes effect immediately — no notice period, no cancellation fees — and stops all future charges.

Cancelling is not the same as a refund. If you cancel partway through a paid period, you keep access until the end of the period you already paid for, but that period's charge is not refunded. To avoid an upcoming renewal charge under the money-back guarantee, cancel before the renewal date.

7. Your statutory rights

Nothing in this policy limits any rights you have under the mandatory consumer protection laws of your country, state, or province of residence. If you are a consumer in the European Union or the United Kingdom, you may have a legal right to withdraw from a distance contract within 14 days of purchase; where you have already started using the service, we may apply a proportionate deduction as permitted by law. If a statutory right gives you more than this policy does, the statutory right applies.

8. Chargebacks

If you believe a charge is incorrect, please contact us first at support@getbayworks.com — most issues are resolved faster this way. Disputes concerning payment processing, billing, refunds, or chargebacks are handled by Paddle, our Merchant of Record, under Paddle's own terms and policies.

9. Changes to this policy

We may update this Refund Policy from time to time. Material changes will apply only to purchases made after the updated policy takes effect, and we will post the new date at the top of this page. The policy in force on the date of your purchase governs that purchase.

10. Contact

Questions about refunds? Email support@getbayworks.com, or write to Wuzhong District Mudu Tianyiheng Trading Firm at Room 1086, Building 1, No. 356 Mudong Highway, Mudu Town, Wuzhong District, Suzhou, Jiangsu, China.